Shipping policy
Overview
At Frisky Paws, we are thrilled to offer global shipping to our customers. To provide a wide variety of high-quality pet accessories at competitive prices, we utilize a network of global fulfillment centers located in the United States and Asia.
Because items may be sourced from different warehouses, if you order multiple items, they may arrive in separate packages and at different times.
Processing and Shipping Times
All shipping times are estimates given in business days (Monday - Friday, excluding holidays). Delivery times vary depending on the product's origin warehouse and your destination country.
|
Destination Region |
Estimated Delivery Time (Business Days)
|
|---|---|
|
United States |
3 to 15 business days |
|
United Kingdom & Europe |
7 to 15 business days (e.g., UK ~9 days, Spain ~10 days) |
|
Canada, Australia & New Zealand |
11 to 15 business days |
|
Latin America |
12 to 30 business days (e.g., Mexico ~18 days, Brazil ~21 days) |
|
Rest of the World |
10 to 30 business days |
Note: During peak holiday seasons (such as Q4 / October through December), processing and shipping times will naturally increase due to high courier volumes worldwide. We appreciate your patience during these busy periods.
Customs, Duties, and Tax Identification (Important)
For international orders, your country may require specific personal identification or tax numbers to clear customs. If you are ordering from outside the US, you may be required to provide this information at checkout (in the standard fields or the "Company Name" / "Additional Information" field).
Common required IDs include, but are not limited to:
-
Spain: NIF (Número de Identificación Fiscal)
-
Brazil: CPF (Individuals) or CNPJ (Businesses)
-
Chile: RUT
-
Italy: Codice Fiscale
-
Mexico: RFC
-
South Korea: PCCC
Failure to provide accurate identification at checkout may result in customs holds, delivery delays, or the confiscation of your package by your local government. Frisky Paws is not responsible for delayed deliveries caused by missing customs information. Additionally, the customer is strictly responsible for any local import duties, taxes, or customs fees incurred upon arrival.
Shipping Restrictions
While we strive to ship everywhere, there are a few limitations dictated by international courier agreements:
-
We currently do not support shipping to Turkey.
-
We cannot ship liquids or ointments (such as pet shampoos, liquid grooming products, or balms) to Israel.
If you have any questions regarding your order's tracking status or our shipping destinations, please contact us at shipping@friskypaws.store